Frequently Asked Questions
Everything you need to know about our pricing
Is the free version really free?
Yes! The free version gives you access to all 50+ games with no time limits. You can play as much as you want, forever. The only difference is occasional non-intrusive ads and some premium-only features like cloud saves and exclusive games.
What do I get with Playtura Premium?
Playtura Premium removes all ads for a completely distraction-free experience, unlocks cloud save sync so your progress carries across devices, grants priority support, and gives access to exclusive premium-only game titles. All for just $1.99/month or $19.99/year.
How does the subscription work?
Playtura Premium subscriptions automatically renew at the end of each billing period (monthly or yearly) unless you cancel at least 24 hours before the renewal date. You can manage or cancel your subscription anytime through your App Store or Google Play Store settings. No hidden fees or commitments.
How do I subscribe to Premium?
Open the Playtura app, tap on the Premium or Subscribe section, and select your plan — Monthly ($1.99/month) or Yearly ($19.99/year, best value). Payment is processed securely through the App Store (iOS) or Google Play Store (Android).
Can I cancel my subscription anytime?
Yes! Cancel anytime with no fees. On iOS: Settings → [Your Name] → Subscriptions → Playtura Premium. On Android: Google Play Store → Menu → Subscriptions → Playtura Premium. Your premium access stays active until the end of your current billing period.
What happens after I cancel?
After cancellation, you keep full premium access until the end of your current billing period. Once it expires, you return to the free plan — all 50+ games remain accessible with minimal non-intrusive ads, but cloud saves and exclusive games are paused until you resubscribe.
Can I switch between monthly and yearly plans?
Yes! Simply cancel your current plan and subscribe to the other. Your premium access continues uninterrupted. The yearly plan ($19.99/year) saves over 16% compared to paying monthly ($1.99 × 12 = $23.88/year).
Can I upgrade from Free to Premium later?
Absolutely! Start with the free version and subscribe to Premium whenever you are ready. Your game progress, achievements, and leaderboard rankings are all preserved when you upgrade.
Do I need internet to play?
No! All games work 100% offline. You only need internet for leaderboards, cloud saves, and downloading updates. Perfect for flights, commutes, or areas with poor connectivity.
What payment methods do you accept?
All payment methods supported by the App Store (iOS) and Google Play Store (Android), including credit cards, debit cards, Apple Pay, Google Pay, and carrier billing where available.
Is there a free trial for Premium?
Free trials may be available periodically and will be clearly indicated at subscription time. Unused trial portions are forfeited upon purchase. Trials auto-convert to paid subscriptions unless cancelled at least 24 hours before the trial ends.
Is there a refund policy?
All payments are processed by Apple (App Store) or Google (Play Store). If you're not satisfied, request a refund through the respective store within their refund window. Playtura does not directly process payments or issue refunds.